First Line Questions- Thuraya DSL

If you require technical support, please fill out the below form. Some fields are mandatory but please try to fill out all fields with as much information as possible. The more comprehensive the information is that you give to us, the easier it is for us to help you with your problem.

Please note that the below form is for technical support only. If you require help with your airtime billing, account information or activating your satellite phone, please visit www.satcomglobal.net and click on Thuraya DSL.

Please complete all fields marked
Title		Please select... Mr Mrs Miss Ms Dr Prof.
First Name
Last Name
E-Mail
Company Name
		Please enter your contact telephone number including full international dialling code
Contact Telephone Number
SIM Card Number
IMEI Number
		In the MMI screen click Exit Pointing > Properties
Which fimrware version are you using
Do you pay monthly (Open) or using top-up cards (Pre-paid)		Please Select ... OpenPrepaid
Your location (GPS Co-ordinates if possible)
		In the MMI screen click Exit Poining > Properties
APN Value
Are you using an external antenna		Please Select ... YesNo
Are you trying to use a Static IP address		Please Select ... YesNo
Has the equipment been used successfully before? When?
Please provide a brief description of the problem. Try to include any error codes or messages if applicable and the status of the flashing lights on the terminal when the problem occurs
Is the equipment being used close to any other communications equipment		Please Select ... YesNo
What action have you taken to rectify the problem, if any