First Line Questions- Digital Sky VSAT

If you require technical support, please fill out the below form. Some fields are mandatory but please try to fill out all fields with as much information as possible. The more comprehensive the information is that you give to us, the easier it is for us to help you with your problem.

Please note that the below form is for technical support only. If you require help with your airtime billing, account information or activating your satellite phone, please email VSAT@SatComGroup.Com

Please complete all fields marked
Title		Please select... Mr Mrs Miss Ms Dr Prof.
First Name
Last Name
E-Mail
Company Name
Contact Telephone Number
Your location (GPS Co-ordinates if possible):
iDirect Modem Number:
		Check for RX/TX lights to be on:
Is there network connectivity?
Has the equipment been used successfully before? When?:		Please Select ... YesNo
Please provide a brief description of the problem. Try to include any error codes or messages if applicable
Is the equipment being used close to any other communications equipment		Please Select ... YesNo
What action have you taken to rectify the problem, if any